Refund & Cancellation Policy
This policy applies to ELI premium subscriptions (ELI Growth for businesses and ELI Pro for service providers), operated by ELII & T PRIVATE LIMITED. Payments are processed by Razorpay.
1. Founding-member money-back guarantee
Users who subscribe under ELI’s Founding Partner offer are eligible for a full refund of their first subscription payment if requested within 30 days of that payment. To request, email info@eli.business from your registered email with your registered mobile number. On refund, premium access ends.
2. All other subscriptions are non-refundable
Except for the founding-member guarantee in clause 1 (and where a refund is required by law), premium subscription payments are non-refundable, including for unused or partial periods.
3. Cancellation (all users)
ELI premium is billed per period and does not auto-renew without your action. You can stop at any time by not renewing; your premium access continues until the end of your current paid period. You are never charged again automatically.
4. Duplicate or erroneous charges
If you are charged in error or charged twice, email info@eli.business and we will refund the incorrect charge.
5. How refunds are processed
Approved refunds are returned to the original payment method via Razorpay, typically within 5–7 business days.
6. Contact
For any refund or cancellation request, email info@eli.business.
Company details
The Services are operated by ELII & T PRIVATE LIMITED (CIN U62090AP2025PTC122272), with its registered office at D.No. 25-530, Dwaraka Road, R.R. Peta, Nuzvid, Krishna Dist., Andhra Pradesh – 521201, India.
Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for the Services is:
Trinath Sadhu
Email: grievance@eli.business
We acknowledge grievances within 24 hours and endeavour to resolve them within 15 days of receipt.